Refund Policy
At Squish Lab, we're committed to fair and transparent refund practices that comply with Australian Consumer Law. If you're not completely satisfied with your purchase, you may be eligible for a refund within 30 days of purchase, provided the item is unused and in original condition. Refunds for faulty or damaged products are available regardless of timeframe. Please contact our customer service team with your order details and reason for return to initiate the process. Refund amounts will be credited to your original payment method within 5–10 business days after we receive and inspect your return. Certain items may have specific conditions—check your order confirmation for details. For questions about your refund, reach out to us anytime.
